Refund policy
Returns & Refunds
We want you to be satisfied with your purchase from BYC Lab. This policy applies to purchases made through byclab.co.uk and does not affect your statutory rights.
Cancellations and change-of-mind returns
If you are a consumer purchasing online, you may notify us that you wish to cancel your order within 14 days after receiving your goods, subject to any applicable statutory exceptions.
To request a cancellation or return, please contact info@byclab.co.uk and provide your order number and details of the item(s) you wish to return.
After notifying us of your cancellation, the goods should be returned within 14 days.
Condition of returned ingredients
BYC Lab supplies cosmetic raw materials and formulation ingredients. Customers should take particular care to prevent contamination, deterioration or damage while ingredients are in their possession.
Sealed goods and product integrity. Some products may be supplied sealed to protect their integrity and prevent contamination. In circumstances where a product falls within the statutory exception for sealed goods that are not suitable for return due to health protection or hygiene reasons, the right to cancel will cease if the product is unsealed after delivery. Where this exception does not apply, your statutory cancellation rights remain unaffected.
Where a return is permitted, please keep the product securely packaged and, wherever possible, in its original packaging. If an ingredient has been handled beyond what is reasonably necessary to establish its nature, characteristics and condition, resulting in a reduction in its value, we may make an appropriate deduction from the refund where permitted by law.
Please do not return a product without first contacting us for return instructions.
Return postage
For change-of-mind cancellations, the customer is responsible for the direct cost of returning the goods, unless we agree otherwise or the goods are faulty, damaged, incorrect or not as described.
We recommend obtaining proof of postage when returning an order.
Faulty, damaged, incorrect or misdescribed goods
Please contact us as soon as possible if your order arrives damaged, if you receive the wrong product, or if you believe the goods are faulty or not as described.
Please provide your order number and, where appropriate, photographs or other information that will help us investigate the issue.
Nothing in this policy limits your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.
Refunds
Where a cancellation is valid, we will process the refund in accordance with applicable UK consumer law. For returned goods, refunds will normally be made within 14 days after we receive the goods back or receive evidence that they have been returned, where applicable.
Refunds will be made to the original payment method.
Where required by law, the original standard delivery charge will also be refunded. If you selected a delivery service costing more than our standard delivery option, the additional delivery cost is not refundable unless required by law.
Your bank or payment provider may require additional time to credit the refund to your account after we have processed it.
Order cancellations before dispatch
If you wish to cancel or amend an order before it has been dispatched, please contact us as soon as possible at info@byclab.co.uk. We will try to accommodate the request, but we cannot guarantee that an order can be changed or stopped once fulfilment has begun.
Contact
For return, cancellation or refund enquiries, contact:
BYC Lab
Operated by Beauty&You Cosmetic Lab LTD
Email: info@byclab.co.uk